The Charter Process & Cancellations

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The Charter Process & Cancellations

So you’ve submitted a request. What happens now?

Once you have submitted a request on our online form, here is what you should expect. Note that the following instructions assume that you have submitted your trip at least two weeks in advance. If you have submitted your trip within our two-week deadline, your trip is not guaranteed until drivers and vehicles have been acquired (Step #3 below).

1. Review & Quote

DUT will typically review your trip information within 72 business hours and email a quote to both the requestor and budget approver email listed within. If the quote is satisfactory, you will be asked to confirm the final details and provide a budget line to be charged. Groups are charged following the completion of their trip. Unless otherwise specified, your trip will be booked, guaranteed (unless your request was submitted within two weeks of your trip), and subject to our cancellation policy (at the page below) at this point.

The following situations may require additional evaluation before DUT can guarantee service, even if the trip request is submitted more than two weeks prior to your trip:

  • Large groups (approx. 70 passengers or higher)
  • Multi-destination trips (4 or more stops)
  • Long-distance (3 hrs +) or overnight trips
  • Trips during scheduled University closures or events
  • Conferences or other multi-day events

2. Driver Search / Verification

After receiving budget line information and confirmation, DUT will advertise the trip to all eligible drivers. Once drivers have been secured, you will receive a final confirmation. If you plan to provide a Certified Driver, we will review their record and confirm their eligibility before quoting the trip.

3. Vehicle Procurement

If you are requesting only vehicles, your group will be assigned a vehicle approximately 24 hours before your trip. Certified Drivers will be able to pick up keys 15 minutes before departure and occasionally earlier. We are unable to accommodate requests for specific vans, as vehicle availability and needs change rapidly. Requests for specialty vehicles (golf carts, tour buses, etc.) are handled on a case-by-case basis and are subject to availability.

4. Day of Your Trip

All passengers should arrive at the designated departure point at least ten minutes before the scheduled departure time. The driver will take down all passengers’ names on a digital list and depart upon the instruction of the group contact specified in your request. Drivers will have an optimal route provided to them by a dispatcher but may use an alternate route by the trip contact point. The driver will follow the itinerary as specified (see below for info on trip adjustments).

5. Trip Modification, Lateness, and Billing

We ask that any variations in the itinerary be brought to our main office’s attention as soon as possible. While we do our best to accommodate “day-of” or last-minute changes, they are highly disruptive and often denied. Out of respect to our drivers and staff, we ask that itinerary changes be kept minimal. Should your return time be later than the time specified in your final confirmation, DUT reserves the right to bill additional rental and driver fees. Delays on account of traffic will not be billed unless the trip contact point modified the itinerary or route in any way. Failure to depart from the destination at the quoted time will be considered a modification and may result in additional charges.

Trip Cancellations

A large amount of labor goes into orchestrating every single chartered trip request. Therefore, we request your cooperation by keeping trip cancellations to a minimum. If your trip is weather dependent (i.e., will be canceled due to rain, requires clear skies, etc.), you must alert us before the day of travel. Extreme weather resulting in a department shutdown will not result in any fees being billed to the trip requester.

The following fees will apply to groups canceling reservations:

  • Canceled 48 hours or less before the time of departure = 50% of Total Trip Cost
  • Canceled 24 hours or less before the time of departure = 100% of Total Trip Cost


Tara Naughton

April 25, 2017at 6:37 pm

Confirming trip #1756 for pick up at Carmine’s restaurant on 4/26 at 8:30 p.m. -200 W 44th St and going to the Rose Hill campus

    Mike Dugan

    April 30, 2017at 8:07 pm

    Hope your trip went well, Tara! For future reference, confirmation emails are sent to you once we have secured drivers. The best way to reach us with questions / concerns is via

Anthony Mellaci

June 2, 2018at 2:25 pm

HI Mike.

What is the process for submitting a Ram Van request. I need to book 2 vans for the week of July 9th. This is our camp week and transportation is needed from New Jersey

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